Refund policy
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Refund policy

RETURN POLICY
We aim to offer services that benefit all our customers, and we hope you are completely satisfied with every purchase. In certain circumstances, you may wish to return an item. Please read our return policy below — we will do our best to assist you.
7-Day Notification

Kindly notify us within 7 days of receiving your goods should there be any quality defects. Any issue reported after 7 days from the date of receipt will not be accepted.
Buy With Confidence — 100% Money-Back Guarantee

We guarantee a 100% return and refund for any item that meets the conditions below.
Return Conditions (Important)

To be eligible for a return and refund, the returned item MUST be:
  • In its original packaging;
  • Complete with all original screws and all original accessories/parts — nothing may be missing;
  • Unused and in working condition;
  • Accompanied by the original invoice/receipt or proof of purchase. Please keep your purchase invoice, as no invoice means no after-sales service can be provided.
Please Note: If the item you return is different from what we sent, is returned without packaging, or is missing any parts, screws or accessories, the return will NOT be accepted and NO refund will be issued.
How to Start a Return
  • Please email us first before returning any item to obtain the return address and return approval.
  • To start a return, contact us at sales@megalighting.co.za.
  • If your return is approved, we will send you a return address and instructions.
  • Items returned without prior return approval will not be accepted.
Return Shipping Costs

Return shipping costs must be paid by the buyer.
  • If your order was delivered FREE of charge (the seller paid the delivery fee): you are required to pay both delivery fees — the original outbound delivery AND the return delivery — when returning the item.
  • If you paid the delivery fee on your original order: you only need to pay the return shipping fee; no additional fee applies.
Returnable Items

Items may be returned, refunded or exchanged within the 7-day return period if they meet the following criteria:
  • Items that are faulty, damaged, broken or soiled upon arrival;
  • Items received in the wrong size or colour.
We have a 7-day return policy: you may request a return within 7 days of receiving your item.
Every purchased item is fully tested in-store before shipping to ensure it is 100% working.
Damages & Issues

Please inspect your order immediately upon delivery. Contact us right away if the item is defective, damaged or incorrect so we can resolve the issue.

All damages caused during delivery must be checked upon receipt. Once signed for, we are not responsible for later-reported damages.
Non-Returnable Items

The following items cannot be returned:
  • Items burned, physically damaged, or damaged by power surge/lightning;
  • Sale items;
  • Gift cards;
  • Any item returned without its original packaging, or with missing parts/screws/accessories.
Exchanges

To receive a new item, you must first return the original item. Once the return is approved, you may place a new order separately.
Refunds

We will notify you once we receive and inspect your returned item. If approved, your refund will be processed back to your original payment method.
Note on Product Images, Colours & Dimensions

We make every effort to display product colours, finishes and sizes as accurately as possible through our online images and descriptions. However, please note the following:
  • Colour Variation: Actual product colours may vary slightly due to monitor settings, screen calibrations, lighting conditions, and natural material variations (such as wood, metal finishes, crystals or fabrics).
  • Dimensional Tolerance: A minor variance of 1–2 cm in product dimensions is considered normal due to manual measurement and manufacturing processes.
These minor differences are not classified as product defects, are considered normal, and are not covered under warranty — nor do they qualify for returns, exchanges or refunds. If you are unsure about a product's colour, finish or exact size, we highly recommend visiting our showroom to view the item in person before purchasing.
By purchasing, all buyers confirm they have read and agreed to this policy.